Return Policy

At Fusion Decals, your satisfaction is our top priority. We are committed to providing high-quality products and exceptional customer service. If you're not entirely pleased with your purchase, we offer a straightforward 30-day return and exchange policy to ensure a seamless shopping experience.

📅 30-Day Returns and Exchanges

We accept returns and exchanges within 30 days of delivery for items purchased directly from our website. To qualify, items must be:

  • In Original Condition: Unused, unaltered, and in the same condition as received
  • With Original Packaging: All tags attached and packaged in the original packaging
  • Complete: Including all original documents, accessories, and paperwork

Exceptions: Custom orders with personalization are generally non-returnable. However, we are open to discussing options for custom orders without personalization.

📝 How to Request a Return or Exchange

For Website Purchases:

Option 1 - Self-Service Returns (Recommended):
Visit your customer account at https://account.fusion-decals.com to submit a return request. You'll need to log in with your email address and enter a verification code sent to your email.

Option 2 - Contact Us Directly:

  • Email: Admin@fusion-decals.com with your order number and reason for return
  • Phone/Text: 504.233.2257 for immediate assistance

For Purchases from Other Marketplaces (Amazon, Etsy, eBay):

Please initiate your return through the platform where you made the purchase to ensure compliance with their specific policies.

🚨 Damaged or Incorrect Items

If your order arrives damaged or doesn't match the description:

  • Notify us within 24 hours via email with your order number and photos
  • Resolution: We will promptly send a replacement or provide a full refund

📦 Return Shipping

  • Our Error (Damaged/Incorrect Items): Fusion Decals covers all return shipping costs
  • Other Returns: Return shipping fees may apply or be deducted from your refund

💰 Restocking Fees

No Restocking Fee When:

Items are returned within 30 days in original, unused condition

Restocking Fees May Apply When:

  • Item shows signs of use beyond opening the packaging
  • Missing original packaging, tags, or shows wear (wrinkles, dirt, alterations)

Restocking Fee Structure:

  • Minor Damage/Wear: 5–50% of item price, depending on condition
  • Significant Damage/Used Items: Up to 100% of item price (only charged if item is completely unusable)

✅ How to Avoid Restocking Fees

  • Use original packaging when returning items
  • Include all tags, labels, accessories, and paperwork
  • Do not unroll or tamper with decals
  • Pack items securely for return shipping

🆘 Need Assistance?

Our customer service team is here to help:

📋 Final Note

We aim to make the return process as fair and straightforward as possible. Restocking fees help us cover processing costs and maintain product quality standards. Thank you for your understanding.

For the fastest service on website purchases, use our self-service return portal. For marketplace purchases, please initiate returns through the respective platform first.