Refund Policy

At Fusion Decals, your satisfaction is our top priority. We are committed to providing high-quality products and exceptional customer service. If you're not entirely pleased with your purchase, we offer a straightforward 30-day return and exchange policy to ensure a seamless shopping experience.

📅 30-Day Returns and Exchanges

We accept returns and exchanges within 30 days of delivery for items purchased directly from our Shopify website. To qualify, items must be:

  • In Original Condition: Unused, unaltered, and in the same condition as received
  • With Original Packaging: All tags attached and packaged in the original packaging
  • Complete: Including all original documents, accessories, and paperwork

Exceptions:

  • Custom Orders: Personalized items that cannot be resold are generally non-returnable. However, we are open to discussing options for custom orders without personalization

📝 How to Initiate a Return or Exchange

For Direct Website Purchases:

  • Email: Send us a message at Admin@fusion-decals.com with your order number and reason for the return
  • Phone: Call or text us at 504.233.2257 for immediate assistance
  • Online Form: Use our Return App on our website to initiate the process by entering your order number and contact information

For Purchases from Other Marketplaces (Amazon, Etsy, eBay):

  • Please initiate your return or exchange through the platform where you made the purchase. This ensures compliance with their specific policies and facilitates efficient assistance from us

🚨 Damaged or Incorrect Items

If your order arrives damaged or doesn't match the description:

  • Notify Us Within 24 Hours: Email us with your order number and photos of the item
  • Resolution: We will promptly address the issue, which may include sending a replacement or providing a refund

📦 Return Shipping

  • Our Error (Damaged or Incorrect Items): Fusion Decals covers return shipping costs
  • Other Returns: Return shipping fees may apply or be deducted from your refund, depending on the marketplace and reason for return

💰 Restocking Fees

No Restocking Fee Applies When:

  • Items are returned within 30 days in original, unused condition

Restocking Fees May Apply If:

  • Damaged Items: Item shows signs of use beyond opening the packaging
  • Not in Original Condition: Missing packaging, tags, or shows wear such as wrinkles, dirt, or alterations

Restocking Fee Structure:

  • Minor Damage or Wear: 5–50% of the item's price, depending on damage
  • Significant Damage or Used Items: Up to 100% of the item's price. We will only charge 100% if the item is completely ruined or used

✅ How to Avoid a Restocking Fee

  • Pack Securely: Use the original packaging and ensure the item is protected
  • Include Everything: Return all tags, labels, accessories, and paperwork
  • Do Not Use the Item: Ensure decals are not unrolled or tampered with

🆘 Need Assistance?

Our customer service team is here to help:

  • Email: Admin@fusion-decals.com
  • Phone/Text: 504.233.2257
  • Live Chat: Available on our website for real-time support

📋 Final Note

Our aim is to make the return process as fair and straightforward as possible. Restocking fees help us cover processing costs and maintain product quality standards. Thank you for your understanding and cooperation.

Remember: Direct communication with us ensures the fastest and most accurate service. For purchases made through other marketplaces, initiating the return through the respective platform is the recommended first step.